Policies & Procedures

Rates: Rates are subject to change until confirmed and do not include our $50.00 non-refundable reservation fee or the 11.75% Sales & Occupancy Tax.
Reservations/Cancellations: We require that one-half of the rent plus a $50 reservation fee be paid at the time of reservation. The  remaining rent plus 11.75% sales and occupancy tax will be due sixty (60) days prior to check in. Cancellations must occur sixty (60) days prior to your arrival date, in order for any money to be refunded. In the event you cancel within the required time period, you will receive a full-refund, minus the $50.00 reservation plus a $75.00 cancellation fee. In the event you cancel after the required time period, no money will be refunded, unless we are able to re-rent the home during the time period you were scheduled to stay. In the event we do rent the home, you will receive a full-refund, minus the $50.00 reservation fee and the $75.00 cancellation fee.
*Failure to arrive for check-in can also result in the $75.00 cancellation fee being charged to your credit card.
Early Arrivals & Late Check-Outs: Check-In is at 4:00 p.m. Check-out is at 10:00 a.m. Requests for early arrivals or late check-outs  may be granted during our off season (Nov. – Apr) with no additional charge. However, absolutely no early arrivals or late checkouts are allowed during our prime season (May – Oct).  Should you arrive before 4:00 pm, or depart after 10:00 am, you will be charged a $100 service fee. **There are times that maintenance issues and/or housekeeping take up until 3:30 or 4:00 and we cannot complete those tasks with guests there, and…our inspections team arrives at each check-out at 10:15, and housekeeping arrives at 10:30, on the day of your departure.
Inclement Weather: There will be no refunds or reduction in rent due to inclement weather. Should inclement weather (here) prevent you from being able to keep your reservation, we will allow you to reserve the home at a later date of your choice, within a season with the same rental rates
Security Deposits are different for each home. These deposits are not actually charged to your credit card, in that the Rental Agreement you are required to sign, authorizes us to charge up to a certain amount for any loss or damage occurring during your stay.  These charges will not be processed unless there is damage to the property or its contents (excluding reasonable wear and tear), violation of our policies, exceeding maximum occupancy, smoking inside homes, evidence of pets inside homes or extraordinary and extensive cleaning required after your stay. The property will be promptly inspected upon your departure, and in the event there are none of the above conditions, there will be no charges to your credit card. Your signature on the Rental Agreement entitles Agent to charge your credit card for any and all damages (excluding reasonable wear and tear), including hot tubs, game tables, extensive cleaning or trash removal, which are incurred during your stay. **You will be notified within thirty (30) days if any of your security deposit has actually been charged to your credit card.
Trash: ALL TRASH MUST BE PLACED IN TRASH BAGS (at least 13-gallon size) and put in the outside trash cans provided at each home, with lids secured. Do not bring the cans to the house; you must take your trash to the cans. **Any loose trash in any trash can, whether it is a household trash can or an outside trash can, or any large amounts of trash simply left in “Wal-Mart” or other similar sized bags, or any trash left in trash bags inside the home or outside not in the trash cans provided, will result in additional charges to your credit card.
Occupancy: Each home has a stated maximum occupancy and you must not exceed the number stated. All members of your group must be considered, including children. **If evidence is found of a violation of this policy, you will also be in violation of our Rental Agreement and may be required to leave without any refund in accord with the North Carolina Expedited Eviction Procedures.
Parking: Some our homes have limited parking, due to our mountainous region. You must observe any and all parking limitations and do not park in undesignated areas. **If any evidence is found of a violation of this policy, you will also be in violation of our Rental Agreement and may be required to leave without any refund in accord with the North Carolina Expedited Eviction Procedures.